Booking Assistance
Request help with a booking-related question.
Booking AssistanceGuest information
Find the right help for your stay.
Passive Property Partners provides separate support routes for booking assistance, guest support, complaints and lost-property reports.
Guest Support
Raise a general support request for review.
Guest SupportReport a complaint
Use the structured complaint route.
Report a complaintReport lost property
Use the structured lost-property route.
Report lost property