How it works

From property review to managed operation.

We start by understanding your property and what you want from it. If the opportunity is a good fit, we guide you through onboarding, agreement, setup and into ongoing management.

An initial enquiry lets us review the opportunity together. Account creation and onboarding follow if the opportunity is a good fit; acceptance is not automatic.

Review My Property

Your route into managed operation

1. Tell us about your property
2. We review the opportunity
3. Complete onboarding and agreement
4. We prepare the property for management
5. We manage and optimise the operation

Customer journey

After opportunity review: onboarding and setup

Process phase

Start your onboarding

Step 1

Create your Client Portal

Create your secure account so your onboarding information, documents and agreement review can sit inside the Client Portal.

Step 2

Tell us about you and your business

Provide your personal, company, contact and signing details clearly so Passive Property Partners understands who the client is.

Step 3

Add your property

Add the property record and the core property and authority details needed before Passive Property Partners can review the opportunity.

Process phase

Review and prepare

Step 4

Upload authority and compliance evidence

Upload authority, insurance, lease consent or other supporting evidence needed for review.

Step 5

Passive Property Partners reviews the information

Passive Property Partners reviews the onboarding details, property record and supporting evidence before agreement preparation moves forward.

Step 6

Your client-specific draft is prepared automatically

After the required information and review conditions are met, the system prepares a client-specific draft agreement for review. This does not sign, activate or approve management.

Process phase

Agree and sign

Step 7

Both sides review and agree changes

Both sides can review the draft and request changes. If changes are needed, the agreement remains in draft/review status until both sides agree.

Step 8

Client signs

Once the draft is agreed and ready, the client signs through the controlled signing flow.

Step 9

Passive Property Partners countersigns

Passive Property Partners signs or countersigns after the required checks are complete. Witness steps happen where required.

Step 10

Final signed PDF becomes available

After all required parties have signed, the signed agreement becomes locked and the final signed PDF becomes available.

Process phase

Set up and grow

Step 11

Operational setup begins

Detailed Airbnb and serviced accommodation setup information is collected after onboarding and signing. Some information is pre-filled from onboarding and the contract, but operational details such as access notes, amenities, appliances and guest-ready setup are collected later.

Step 12

Future properties are added by signed addendum

Later property additions, removals or changes are handled through addendums as new drafts for review, agreement and signing.

From setup into ongoing management

Once setup and the required legal, compliance and activation gates are complete, we move into active management: handling the day-to-day operation and continually reviewing listings, pricing and booking opportunities. Signing alone does not activate management.

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Responsibilities

Day-to-day work stays with Passive Property Partners

What we handle

•Listings, pricing and availability across channel and booking management systems
•Booking administration, guest communication and day-to-day support
•Coordination of cleaners, linen providers and approved maintenance contractors
•Ongoing review of listings, pricing and booking opportunities, while keeping you informed

Explore the management service

The client is responsible for

•Having the legal authority and all necessary permissions to appoint Passive Property Partners and operate the property as serviced accommodation
•Maintaining all required licences, insurance, safety certificates and legal compliance
•Funding property costs including cleaning, linen, maintenance, repairs, utilities and consumables
•Providing accurate onboarding information and supporting documentation
•Meeting all owner, landlord and property-related financial obligations

You stay in control of your property. We take care of the day-to-day work.

Legal boundary

Important limitations

Passive Property Partners does not become the property owner, tenant, landlord, insurer, compliance officer or funder of the property. The signed management agreement governs the final duties, fees and legal terms.

Saving onboarding details, uploading evidence or starting the process never signs, countersigns, activates management or creates a final contract.